Teaming donations are recurring and Teamers usually collaborate over a long period of time. For this reason, there may come a time when the payment method they originally indicated is no longer valid (because their card has expired, they have changed bank, etc.). In recurring donations this is a common situation and there will be
If you are thinking of writing to your inactive Teamers to encourage them to change their payment method and you don’t know how to approach the communication, here are some ideas. It is important that you always approach them with empathy and cordiality for the situation that person may be going through, as well as
The Teaming search section recommends Groups and social causes to the Teamers. For your Group to appear in the search results: It needs to have at least 10 Teamers. It needs to have an image It needs to be active, this means not paused or blocked. If your Teaming Group is raising funds every month,
Un mismo Grupo Teaming puede estar liderado por más de una persona. En este artículo te vamos a explicar cómo añadir varios Teaming Managers. El Teaming Manager actual es quien puede escoger a otro Teaming Manager de entre el listado de Teamers del Grupo. El Teaming Manager, cuando visita la Ficha de Grupo, estando dentro de su cuenta Teaming, ve opciones adicionales en
If your cause has changed bank accounts, you will need to reflect this change in Teaming so that the funds you collect in your Teaming Group reach the correct beneficiary account. You can change this account when you request the transfer of the funds collected in your Group. To do so, please follow the steps
In order to validate the beneficiary account for the funds collected in Teaming, you must attach an account verification document. In this post, we will help you understand the most frequent errors when attaching this document and explain in details exactly what we are looking for. In order to verify the beneficiary account of the
In this list, you will find the returns of receipts that you have had in a month. They are all the donations that couldn’t be collected and have been returned. Every 1st of the month, we increase your funds as many euros as you have Teamers, expecting to collect all the Euros. But some of
When Teaming detects that a payment method is no longer valid, we inform the Teamer so that they can review their payment method and reactivate their monthly help. As Teaming Manager you also have a private message option to communicate with these Teamers and help them reactivate their donation. To access it, please follow the
In addition to the Teaming private mailbox, as Teaming Manager you also have an option to communicate with your Teamers using your Teaming Group forum. To access this section, follow the steps below: Access your Teaming profile by clicking here. If you have forgotten your password, click here. Once logged in, visit the section of
As a Teaming Manager, you have several ways to get in touch with your Teamers. The internal mailbox: You can contact each Teamer in your Group separately, contact all the Teamers in your Group at once, or contact only the Teamers whose payment mode is inactive. Your Group forum: You can write messages in the