If your Teaming transfer could not be validated, Teaming sends you an email notification to help you fix anything that need to be fixed. Let us guide you through the most common cases.
Common errors or things to fix:
- The document containing the account details is not correct.
In order to verify the beneficiary account, you will need to obtain a document from your bank displaying both the account holder and the full IBAN. Said document needs to be issued by the bank and, as such, show its logo. Any document without a logo will not be accepted by us. Any document not mentioning clearly “Account holder” on the document cannot be validated by us.
- The ID card attached by you is not the ID card of the Teaming Manager.
The identification document needs to be under the same name as the name provided by the Teaming Manager. If you are using a pseudonym, we will ask you to change the name to your right name until your transfer is validated. You can then revert to the pseudonym. If the Teaming Manager is actually using the name of a minor, we will ask you to attach the ID card of their legal guardian. If the Teaming Manager is using the name of an NGO, you will still need to attach the ID card of the person physically requesting the transfer.
- The ID card attached by you is missing a side.
In order to validate the identification document, you need to attach both sides of it into the dedicated field. You can scan both sides separately and attach each of them in the two fields available.
- The account provided is a personal account although you are an NGO.
All registered NGO, charities and organisations must provide a dedicated account. We will not allow transfers to personal accounts in such cases. If you have not yet created such an account, you will need to do so before transferring the funds. If you get this error but you think we might have understood your case incorrectly, please check your Group and make 100% sure that your situation is explained clearly. If you are an individually-led cause and not a registered NGO, charity or organisation, please state so in your Group. In order to verify this we will need you to specify your website url or Facebook page address in your Group project.
- Your Group is missing a picture or details.
To transfer the funds, you will need to fill in a minimum of details in your Group, such as: a Group picture (if you are unsure how to upload one, click here), a beneficiary and a link to your website if you have one. If you have not entered some of the details we need you to fill in the missing details in the project of your Group and request the transfer again. We need as much information as possible to verify that you are sending the funds to a valid cause. If we still need more details to understand your case we will contact you and might ask you for any bill you might have to check that your cause exists.
- The document cannot be read.
This can mean that the document is too blurry for us to read correctly or that the format of the document is not valid and we cannot open it. Try and take a new picture and attach it again in the form.
If you still have doubts, read this article.